Frequently Asked Questions

Health & Safety

While we can’t 100% guarantee it, we’ve designed our experiences to be very different from other VR experiences you may have tried before: it’s room scale, you can freely move around, and we track your entire body. Motion sickness is caused by a difference between your actual and perceived motion. Because our motion capture technology tracks you in real-time, your real movements translate to your perceived movements. Many of our guests who have had motion sickness in other VR experiences do not experience it at VR Galaxy

We clean and disinfect all equipment after every use, including the masks on our headsets, headset lenses, haptic vests, and props. Our disinfectants are also qualified for use against COVID-19 (coronavirus disease 2019) by the The European Environment Agency (EEA). Sanitizing our equipment and facilities is always a standard procedure as health, safety, and cleanliness is a priority.

In short, everyone can see each other as they would in real life. We use real-time motion capture technology that’s used for creating movies and games. Our motion capture cameras track your entire body in real time and allows you to see precisely where everyone else is, along with their movements. They just won’t look like their normal human selves 😉

Additionally, there are clear boundaries to prevent you from exiting the game area. As long as you pay attention and follow the in-game instructions, it will be safe for you.

Booking & Pricing

We only accept payment via credit card as our stores do not have cash on-site.

Yes! Our Guest Service Team can support during the hours of 9AM EST to 5PM EST. You can reach them by calling +31 123 4567 890

Cancellation policy

  • Cancellations at least 72 hours before your scheduled booking will be issued a full refund to the original payment method or a gift voucher to be applied to a future booking

  • Cancellations between 24-72 hours of your booking, you will be charged a $50 fee with the balance of your payment issued to a gift certificate to be applied to a future booking

  • Cancellations less than 24 hours in advance or no shows on the day of will not be refunded

Changes to the booking are not guaranteed and are subject to availability of the requested time change. Please reach out to the store directly for opportunities to make changes to your booking.

Yes. Gift cards can be purchased via our website and at select locations.

  • For E-Gift Card, all Sales are Final. Gift cards are nonrefundable. Lost, misplaced or stolen gift cards are non-refundable, replaceable, nor valid. Gift cards are redeemable at the monetary value.
  • For Booking, please reach out to the store directly for refund cases. You could find our contact details from Here.


At least 2 and up to 6 guests play together. When you book your experience, the maximum number of players that can play in a given room will be indicated during the booking process. 

All Sandbox VR games are specifically designed to be social experiences, and playing  in groups adds to the fun and excitement.

Our experiences are available in English, Dutch, and Deutsch. The default language is currently set as English.

Yes! We would love for you to share your experience with your friends and loved ones. You can ask your host to take photos and videos of you during the session. There are props at the lobby for photo-taking purposes before and after session.

The Experience

We recommend that you dress in light, comfortable clothing. This is an active experience, so wear something that won’t restrict your ability to move around the space.

It’s the closest thing to the “holodeck” that exists. We combine motion capture with the latest in VR hardware to create the best VR experience on the planet. It’s very different from VR experiences you might have tried at home or at other places. That makes it a real challenge to explain. The only way to truly understand it is to try it for yourself.

You must check in at the store with the store host(ess) 15-30 minutes prior to your booking time. We cannot start until your whole party is present. Please account for traffic, parking, and time it takes to walk to store from parking when planning arrival. We have a strict 5 minute grace period policy for your reservation.

  • Guests who arrive less than 5 minutes late for the booking time, the experience will be shortened

  • To ensure our other guest booking are not impacted, any tardiness beyond 5 minutes will result in a cancellation of your booking, a $50 fee and the rest of your initial payment will be issued to a voucher that can be applied to a future booking

  • No-shows will incur automatic cancellation of your booking and forfeiture of payment

We recommend that you wear contacts or glasses as needed. The VR headset allows wearing most standard glasses with a frame width of less than 160mm. Alternatively, we have corrective lenses we can place in our headsets that range from 200 to 700 degrees if you need them. There’s no need to reserve them as our friendly staff will help you with the corrective lenses before the start of your experience.

We recommend booking your experience online to secure your reservation. We do accept walk-ins based on availability and only accept payment via credit card. 

We have cabinets inside to safely store your belongings.

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